Shipping policy

Last updated: 25/08/2025

Thank you for shopping with BIOGHAM. Below you’ll find details about our shipping process, timelines, and conditions.

1. Processing Time

  • Orders are processed within 3-4 business days after payment confirmation.
    Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

  • We ship through trusted international courier partners.
  • Estimated delivery times:
    • Domestic orders: 1-2 days
    • International orders: 4-5 days (delivery may vary depending on customs clearance).
  • Delivery times are estimates only. Delays caused by customs, courier operations, or force majeure are beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and package weight.

4. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email or SMS.
  • Please allow up to 48 hours for tracking information to update.

5. Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, import taxes, or
    local charges imposed by the destination country.
  • We are not responsible for delays or additional costs caused by customs clearance.

6. Incorrect Address / Failed Delivery

  • Customers are responsible for providing an accurate and complete shipping
    address at checkout.
  • We are not liable for packages lost due to incorrect or incomplete addresses
  • If an order is returned to us due to failed delivery, re-shipping costs will be charged to the customer.

7. Damaged or Missing Items

  • If your order arrives damaged or with missing items, you must notify us within 2 days
    of delivery.
  • Please send clear photos of:
    • The damaged product(s)
    • The outer packaging and shipping label
  • Our team will evaluate your claim, and if approved, we will either resend the
    product(s) or issue a refund.
  • Refunds are only approved after our review of the evidence.

8. No Returns or Exchanges

  • For hygiene and safety reasons, we do not accept returns or exchanges.
  • The only exceptions are:
    • Wrong item shipped
    • Product damaged during transit (with photo evidence, see Section 7)

9. Contact Us

For questions regarding shipping, returns, or refunds, please contact our support team: info@diba-international.com