Refund policy
Last updated: 25/08/2025
At BIOGHAM, your satisfaction is important to us. However, due to the nature of cosmetic and personal care products, we maintain a strict no-return and no-refund policy, except in the cases listed below:
When Refunds/Reshipments Are Eligible
- Wrong item received
- Product damaged in transit (requires photo evidence as described in the Shipping Policy)
How to Request a Refund or Reshipment
- Contact us at info@diba-international.com within 2 days of delivery.
- Include your order number and photos of the damaged/wrong product.
- Our support team will review your request and confirm whether a refund or
replacement will be issued.
Refund Process
- Approved refunds will be processed back to your original payment method.
- Processing times may vary depending on your bank or payment provider.